Our Terms of Service
In order to help you understand what you can expect in terms of service on a day-to-day basis, we have established the following standards:
Response time: You can expect that any call made to our office before 4:00 p.m. will be returned by your advisor or someone on the team, on the same day. Calls made after 4:00 will be returned on the next business day.
Problem resolution: While we endeavor to execute all business without error, we promise that any problems will be resolved within three business days. If that is impossible, we will provide you with a status report within that time.